Client Case Study

Date: 12th Feb 2016

Our client is a care service provider based in Birmingham, they help vulnerable young people to fulfil their potential with their dedicated, trained support workers.

Business development manager Ash met the client when cold-calling businesses to advertise our services and found that they were struggling to find and recruit staff. The client was seeking qualified support workers to work both days and nights and required people to start at very short notice due to business needs. The client expressed how difficult it was to recruit without assistance, saying that he had really been struggling to find the right people to fill the roles and needed qualified candidates quickly.

Our vast network of contacts meant that Ash was able to put forward qualified individuals ensuring they had enhanced DBS checks and making sure references cleared, within a matter of days and the client was able to start these candidates immediately.

At Starting Point Recruitment we offer a 24 hour call service for clients so they are always able to speak to the team should an emergency arise. Our client greatly benefitted from this service due to the short time-scale in which candidates were required and Ash was always on hand to advise and update him throughout the recruitment process.

The client says “The customer service with Starting Point Recruitment is very different to that of other recruitment agencies and you really get to build a relationship with the development manager. It has been really good to build that relationship and really get to know Ash, as a result she knows exactly what my business is looking for and can supply me with ideal candidates. Starting Point Recruitment is incredibly efficient, I called Ash one day and paperwork was completed that same day, so I was able to start the new candidates right away. I only have positive things to say about my experience with Starting Point.”

At Starting Point Recruitment we work very hard to deliver excellent customer service to our clients and our business development team is always on hand to help.