Helpdesk Assistant x2 (Ref: RH020418) - IT

Pay: £TBC

Location: Walsall

Hours of Work: Mom-Thurs 8:45 to 17:15 and Friday 8:45 to 16:45.

Days of Work: Mom-Thurs 8:45 to 17:15 and Friday 8:45 to 16:45.

Duties: Helpdesk Assistant x2 -Offering first line support to users in Adults and Children’s Social Care Departments - Resolving users’ systems issues and problems with using the system - Offering technical guidance on the use of the system - Referring more complex issues to second line support - Assisting with the creation of guidance and training documentation - Recognising and reporting patterns in reported issues/problems to the Systems Manager

Experience: Helpdesk Assistant - Working on the Mosaic (Electronic Social Care Record System) helpdesk, assisting users with queries and problems relating to their use of the system. Assistance is provided over the phone, via email and using remote assistance software.

Full or Part Time: Full Time

Permanent or Temporary: Temporary

Date added: 24th April 2018

Application Deadline: 31st May 2018

 
 
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