Hours of Work: Mom-Thurs 8:45 to 17:15 and Friday 8:45 to 16:45.
Days of Work: Mom-Thurs 8:45 to 17:15 and Friday 8:45 to 16:45.
Duties: Helpdesk Assistant x2 -Offering first line support to users in Adults and Children’s Social Care Departments - Resolving users’ systems issues and problems with using the system - Offering technical guidance on the use of the system - Referring more complex issues to second line support - Assisting with the creation of guidance and training documentation - Recognising and reporting patterns in reported issues/problems to the Systems Manager
Experience: Helpdesk Assistant - Working on the Mosaic (Electronic Social Care Record System) helpdesk, assisting users with queries and problems relating to their use of the system. Assistance is provided over the phone, via email and using remote assistance software.
Full or Part Time: Full Time
Permanent or Temporary: Temporary
Date added: 24th April 2018
Application Deadline: 31st May 2018